Jaye Roundtree

Senior Operations Associate

Joined Bell: 2003

Hidden Talent: singer, songwriter, and poet

Inspiration: my loved ones and community service

Jaye embodies Bell’s genuine customer service attitude and care. Her goal is for every call to be answered by a person–not voicemail–and that every person walking into the office is taken care of by a person, not a sign.

Many of the compliments we receive about our client service and care can be traced back to Jaye. She is a natural hostess and planner for frequent Bell events, including seminars, lunches, wine and cheese receptions, staff meetings, client meetings, and parties. 

Jaye has over two decades of customer service experience. Prior to joining Bell in 2003, Jaye honed her client service skills as a funding communications coordinator and financial services advisor at J.D. Powers Clubs, Inc. She also served as a credit services representative for Providian Financial and managed a team of 17 employees for Worldwide Security Associates.

In addition to client service, Jaye serves as Facilities Lead, Office Manager and is also the Admin Team Supervisor. She is a commissioned notary public and a member of the National Notary Association. She is in charge of many Bell mailings, including the monthly statements. She helps maintain our client service management system (Junxure) and is also on the Junxure Committee and she assists with a broad range of other administrative tasks and projects.

When Jaye is not at work, her top priority is spending quality time with her family and close friends. She also participates in charitable activities at church and volunteers within her community. She is an avid reader of romance and suspense novels and loves taking advantage of online courses on a variety of subjects, including conflict resolution, business writing, and communication skills.

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2018 Schwab 1099 Availability

The 2018 tax season is now upon us, and with that comes tax documentation to assist you in filing your return. All official tax reporting information will come directly from Schwab. Please see below for timelines (varies by document type). 1099 – Paper Mailing For retirement accounts, you should have already received your Form 1099-R. …Read More

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